FAQ's
1️⃣ Do you offer free shipping?
Yes! We provide free shipping across Saudi Arabia and the UAE — no minimum purchase required.
Just shop, relax, and enjoy the convenience!
2️⃣ What is the estimated delivery time?
We aim to deliver within 1–4 business days, depending on your location.
Our goal: fast, secure, and reliable delivery every time.
3️⃣ Is Cash on Delivery (COD) available?
Yes. Cash on Delivery is available across both UAE and KSA — because convenience matters.
4️⃣ Can I return or exchange an item?
Absolutely. You have 7 days from the delivery date to return or exchange your item, as long as it’s unused and in its original packaging.
🔁 See our full [Return & Refund Policy] for more details.
5️⃣ How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email or SMS, so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
We’re here to make it right.
If your item arrives damaged, defective, or not as ordered, contact us right away.
We’ll arrange a free replacement or a full refund, depending on your preference.
7️⃣ Do you ship internationally?
Not yet. We currently deliver within the UAE and Saudi Arabia.
🌍 International shipping is coming soon — stay tuned!
8️⃣ How can I contact customer support?
We’re always happy to help.
📩 Email us at: kanouzofficial@gmail.com
Or use the contact form on our website — we usually respond quickly.
9️⃣ Are your products authentic and high-quality?
Yes — 100% authentic and quality-checked.
We work only with trusted suppliers to bring you genuine, premium products.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to assist.
Please email us as soon as possible at: kanouzofficial@gmail.com
📍 Currently serving: United Arab Emirates & Saudi Arabia
💬 Need more help? Don’t hesitate to reach out — we’re here for you.