Shipping policy

At KanouzOfficial, we’re committed to delivering your orders quickly, safely, and reliably throughout the Gulf region. Please review our shipping information below.

📦 Delivery Areas
We currently ship to:

  • 🇦🇪 United Arab Emirates (UAE)

  • 🇸🇦 Kingdom of Saudi Arabia (KSA)

🚚 Order Processing

  • Orders are processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

📍 Estimated Delivery Times

Location Estimated Delivery Time
🇦🇪 UAE 1–3 business days
🇸🇦 KSA 3–5 business days

Delivery times may vary depending on your city and courier availability.

💳 Shipping Rates

  • UAE: AED 15
     → Free shipping for orders over AED 150

  • KSA: SAR 20
     → Free shipping for orders over SAR 200

Shipping fees are automatically calculated at checkout based on your location.

🧾 Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can monitor your delivery in real time.

🛑 Shipping Delays & Exceptions
We strive for timely delivery, but delays can happen due to:

  • Customs clearance

  • Weather or public holidays

  • Courier disruptions or unforeseen events

Thank you for your patience and understanding.

📨 Incorrect Address Policy
Please double-check your shipping address at checkout. KanouzOfficial is not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

💬 Need Help?
For questions or support, contact us at:
📧 kanouzofficial@gmail.com
📍 Serving customers in the UAE and Saudi Arabia