Return & Refund Policy

If you’re not completely satisfied with your purchase, KanouzOfficial is here to help. Our return and refund process is designed to be simple and transparent.

✅ Return Eligibility
You may request a return within 7 days of delivery if all of the following conditions are met:

  • The item is unused, in its original packaging, and in the same condition as received

  • The return request is made within 7 days of receiving your order

  • You provide proof of purchase (e.g., order number or receipt)

❌ Non-Returnable Items
We cannot accept returns for:

  • Items that are used, damaged, or altered

  • Return requests made after 7 days from delivery

  • Clearance, sale, or final sale items

  • Gift cards or promotional giveaways

🔁 How to Return an Item

Contact Us
Email us at 📧 kanouzofficial@gmail.com with your order number and reason for the return.

Return Instructions
Our team will review your request and send you detailed return instructions.

Ship the Item
Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.

Receive Your Refund
Once we receive and inspect your return, we will process your refund within 5–7 business days.

💸 Refund Details

  • Refunds are issued to your original payment method

  • Depending on your bank or payment provider, it may take a few extra days to reflect

  • You’ll receive a confirmation email once your refund is complete

📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
📧 kanouzofficial@gmail.com

Include:

  • Your order number

  • Clear photos of the item received

We’ll provide a free replacement or a full refund, depending on the situation.

🛑 Late or Missing Refunds
If you haven’t received your refund:

💬 Need Help?
Our support team is ready to assist you with any questions or concerns.

📧 kanouzofficial@gmail.com
📍 Serving: United Arab Emirates & Saudi Arabia